In this episode, we talk to business coach and conflict resolution expert Dr Ellen Balke about ways for Human Resources professionals and managers to deal with workers in conflict.
The following topics are covered:
4.20: Initial steps for conflict resolution.
15.20: How to get the warring parties to accept responsibility for their part in the conflict.
20.00: How to deal with personality disorders and passive aggressive behaviour.
27.15: Early signs that conflict is brewing.
27.45: Getting your workplace culture right.
29.40: Supporting managers to better manage conflict situations.
32.18: Getting to the root of the conflict and calling the behaviour for what it is.
What does speed dating, good hydration, superheros and worm farming have to do with Human Resource Management? Find out in our latest HR Advice Podcast.
We chat with our good friends Liz and AJ Bryant, owners of the Sunshine Coast’s National First Aid Training Institute. These two have a definite flair for managing people. They kindly share some of the innovative ideas that have helped turn their workers into fans of the business.